How to Configure SAML 2.0 for Pendo

Read this before you enable SAML

Enabling SAML will affect all users who use this application, which means that users will not be able to sign in through their regular sign-in page. They will be able to access the app through the Okta service.

Backup URL

Pendo doesn't provide a backup sign-in URL where users can sign in using their regular username and password. You can contact Pendo Support to turn off SAML, if necessary.


Supported Features

The Okta/Pendo SAML integration currently supports the following features:

For more information on the listed features, visit the Okta Glossary.

Configuration Steps

  1. Contact the Pendo Support team (support@pendo.io) and request that they enable SAML 2.0 for your account. Also request your Default Relay State value.

  2. Download, save, and attach the following metadata file to your request:

    Sign into the Okta Admin dashboard to generate this value.

  3. The Pendo Support team will process your request and enable SAML for your account. After receiving a confirmation email, you can start assigning people to the application.

  4. In Okta, select the Sign On tab for the Pendo app, then click Edit.

  5. Done!


SP-initiated SSO

Go to: https://sso.connect.pingidentity.com/sso/sp/initsso?saasid=c1dc3d4d-f04b-4c71-902f-af4895a57c21&idpid=[your-subscriptionID].