Okta

How to Configure SAML 2.0 for Genesys Cloud

Contents

Supported Features

The Okta/Genesys Cloud SAML integration currently supports the following features:

For more information on the listed features, visit the Okta Glossary.

Configuration Steps

  1. Sign in to Genesys Cloud.

  2. Go to Admin > Integrations > Single Sign-on.

  3. Select Okta, then enter the following:

    • Okta Certificate: Save the following as okta.pem, then upload it.

      Sign into the Okta Admin Dashboard to generate this variable.

    • Okta Issuer URI: Copy and paste the following:

      Sign into the Okta Admin Dashboard to generate this variable.

    • Target URL: Copy and paste the following

      Sign into the Okta Admin Dashboard to generate this variable.

    • Click Save.

  4. In Okta, select the Sign On tab for the Genesys Cloud SAML app, then click Edit.

    • Select Attributes (Optional).

      • Under Attribute Statements (optional), add the following SAML attribute:

        Name Name Format Value
        OrganizationName Unspecified

        Type your Short Name of your Genesys Cloud organization.

        If you don't know the short name of your organization, click Admin > Account Settings > Organization Settings in Genesys Cloud.

        In Okta, Sign On page, configure attributes (optional)

      • Scroll down to ADVANCED SIGN-ON SETTINGS.

      • Base URL: Enter the Base URL based on your AWS region below:

        AWS Region Base URL
        US East (N. Virginia) https://login.mypurecloud.com
        US West (Oregon) https://login.usw2.pure.cloud
        Canada (Canada Central) https://login.cac1.pure.cloud
        EU (Frankfurt) https://login.mypurecloud.de
        EU (Ireland) https://login.mypurecloud.ie
        EU (London) https://login.euw2.pure.cloud
        Asia Pacific (Seoul) https://login.apne2.pure.cloud
        Asia Pacific (Sydney) https://login.mypurecloud.com.au
        Asia Pacific (Tokyo) https://login.mypurecloud.jp

      • Application username format: Select Email.

      • Click Save.

      In Okta, Sign On page, configure attributes (optional)

  5. Done!

Notes

SP-initiated SSO

  1. Go to [your-BaseURL].

  2. Select More Login Options.

  3. Enter your Short Name of your Genesys Cloud organization, then click Next.

  4. Click Okta.