Configuring Provisioning for Zendesk

This guide provides the steps required to configure Provisioning for Zendesk, and includes the following topics:


The following Provisioning features are supported:

Configuration Steps

  1. Configure your Provisioning settings for Zendesk as follows:

    • Check the Enable API Integration box.

    • Enter your Zendesk API credentials in the Username and Password fields.

    • Select what kind of User Roles to Import; either All Users or Only Admins and Agents.

    • Check Don’t import suspended users if inactive users should be ignored during import.

    • Optional: Test your credentials by clicking Test API Credentials.

    • Click Save.

    • “zendesk_provisioning1.png"

    • Select To App in the left panel, then select the Provisioning Features you want to enable.


    • Click Save.

  2. You can now assign people to the app (if needed) and finish the application setup.

Schema Discovery

Zendesk supports User's Schema Discovery, so you can add some extra attributes to User's Profile, to do that, follow the instructions below:

  1. In Okta, from the Admin dashboard, select Directory > Profile Editor.

  2. Select the APPS section in the left navigation bar, then find your app in the list.

  3. Check the list of attributes, and if you decide you need more, click Add Attribute. A list of extended attributes will appear:


  4. Select the attributes you want to add, then click Save.

  5. You can now import and push these user attribute values to/from Zendesk.



Troubleshooting Tips