Configuring Provisioning for PagerDuty

This guide provides the steps required to configure Provisioning for PagerDuty and includes the following sections:

• Features
• Requirements
• Configuration Steps
• User Assignment
• Schema Discovery

---

Features

• Push New Users

  New users created through OKTA will also be created in the third party application.

• Push User Deactivation

  Deactivating the user or disabling the user's access to the application through OKTA will deactivate the user in the third party application.

• Push Profile Updates

  Updates made to the user's profile through OKTA will be pushed to the third party application.

• Import New Users

  New users created in the third party application will be downloaded and turned in to new AppUser objects, for matching against existing OKTA users.

---

Requirements

You need to complete the following before you can configure provisioning for PagerDuty:

Generate a new API key from PagerDuty:

1. Login to your PagerDuty account as an Administrator.

2. Select API Access from the Configuration menu:



3. Click Create New API Key:

   

4. In Create API Key, enter a description, then click Create Key:

   

---

Configuration Steps

Configure your Provisioning settings for PagerDuty as follows:

1. Check the Enable API Integration box.

2. Enter your PagerDuty API Credentials:

   • API Key: Enter the API Key you generated earlier, see Requirements above, for details.

   • Admin Username: Enter an admin username with admin or owner permissions.

   

3. Select To App in the left panel, then select the Provisioning Features you want to enable:

   

4. Click Save.

5. You can now assign people to the app, if needed (see below).

---

User Assignment

To assign users to the PagerDuty app:

1. In Okta, Navigate to the Assignments tab of your PagerDuty app, click Assign, then click Assign to People.

   

2. In the Assign PagerDuty to People dialog, select a user, then click Assign:

   

3. You can also set the User Role for the PagerDuty user:

   

---

Schema Discovery

PagerDuty does not support User's Schema Discovery.