How to Configure SAML 2.0 for Helpjuice

Contents

• Supported Features
• Configuration Steps
• Notes

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Supported Features

The Okta/Helpjuice SAML integration currently supports the following features:

• IdP-initiated SSO
• SP-initiated SSO
• JIT (Just In Time) Provisioning

For more information on the listed features, visit the Okta Glossary.

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Configuration Steps

1. Login to your Helpjuice account as an administrator.

2. Click on your icon, then click Settings:

   

3. Navigate to Company Settings > Single Sign on:

   

4. Enter the following:

   • SSO Domain: Enter the domain your users' emails are under (user@company.com).

   • SSO Company: Enter your Okta’s company name.

   • Identity Provider URL: Copy and paste the following:

     Sign into the Okta Admin Dashboard to generate this variable.

   • Fingerprint: Copy and paste the following:

     Sign into the Okta Admin Dashboard to generate this variable.

   • IDP Metadata (XML): Copy and paste the following:

     Sign in to Okta Admin app to have this variable generated for you.

   • Click Save.

   

5. Done!

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Notes

The following SAML attributes are supported:

Name	Value
email	user.email
first_name	user.firstName
last_name	user.lastName
company	user.organization

SP-initiated SSO

1. Go to https://helpjuice.com/users/sign_in.

2. Click Custom Single Sign On.

   

3. Type your [helpjuice-subdomain] into the Subdomain field.