How to Configure SAML 2.0 for Helpshift

Contents

• Supported Features
• Configuration Steps
• Notes

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Supported Features

The Okta/Helpshift SAML integration currently supports the following features:

• SP-initiated SSO
• IdP-initiated SSO
• JIT (Just In Time) Provisioning

For more information on the listed features, visit the Okta Glossary.

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Configuration Steps

1. Login to your Helpshift account.

2. Navigate to Settings > Integration, then toggle the Single Sign-On (SAML - SSO) button to active:

   

3. Enter the following:

   • Identity Provider (IdP): Select Okta.

   • SAML 2.0 Endpoint URL: Copy and paste the following:

     Sign into the Okta Admin Dashboard to generate this variable.

   • X.509 Certificate: Copy and paste the following:

     Sign into the Okta Admin Dashboard to generate this variable.

   • Issuer URL: Copy and paste the following:

     Sign into the Okta Admin Dashboard to generate this variable.

   • Click Apply Changes.

   

4. Done!

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Notes

Make sure that you entered the correct value in the Subdomain field under the General tab in Okta. Using the wrong value will prevent you from authenticating via SAML to Helpshift.

SP-initiated SSO

1. Go to: https://[your-subdomain].helpshift.com/login/.

2. Click OKTA: